Privacy Policy — PetSense

🛡️ What We NEVER Do

Sell your personal data to any third party, ever
Share your data with advertisers
Collect payment card details (handled by App Store / Google Play)
Collect your precise GPS location
Access your contacts, microphone, or camera without your explicit action
Use your data to build advertising profiles
Process special categories of human personal data (health, biometric, financial)

Table of Contents

1 Who We Are 2 Data We Collect 3 How We Use Your Data 4 Legal Basis (GDPR) 5 Data We Don't Collect 6 Data Sharing & Third Parties 7 Storage & Security 8 Data Retention 9 Your Rights 10 Children's Privacy 11 Push Notifications 12 Cookies & Analytics 13 Changes to Policy 14 Contact & Complaints

Who We Are

PetSense is developed and operated by an individual entrepreneur registered in Portugal ("we," "us," or "our"). PetSense is a pet care companion app that helps pet owners organize health calendars, track vaccinations, and manage their pet's care records.

We act as the Data Controller for all personal data processed through the PetSense mobile application ("App").

📧 For all privacy matters: info@petsense.app

What Data We Collect

We collect only the data necessary to provide the App's features.

2.1 Account Data

Full name
Email address
Password (stored in encrypted form, never in plain text)

2.2 Pet Profile Data

Pet name, species, breed, date of birth or approximate age
Gender and weight
Pet photo (optional)
Known medical conditions, allergies, medications (only what you choose to enter)

2.3 Health Calendar Data

Events you create (vaccinations, vet visits, grooming, etc.)
Dates, notes, and reminders you set
Completion status of events

2.4 Technical Data (collected automatically)

Device type and operating system version
App version
Anonymous usage analytics (screens visited, features used)
Crash reports and error logs
Push notification token (for sending reminders)

How We Use Your Data

We use your data exclusively for the following purposes:

(a) To provide the App's core features — pet profiles, health calendar, reminders, and care history;
(b) To send you push notifications and reminders you have requested or enabled;
(c) To authenticate your account and keep it secure;
(d) To improve the App — using anonymized, aggregated analytics to understand how features are used and fix issues;
(e) To communicate with you — responding to support requests, sending important service updates, and (with your consent) product news;
(f) To comply with legal obligations applicable to us.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases under Article 6 of the GDPR:

📋Contract performance (Art. 6(1)(b)): Processing necessary to provide the App and its features as agreed in our Terms of Service. This covers account data, pet profiles, and calendar data.
📋Legitimate interests (Art. 6(1)(f)): Anonymized analytics and crash reporting to maintain and improve the App.
📋Consent (Art. 6(1)(a)): Push notifications and marketing communications. You can withdraw consent at any time.
📋Legal obligation (Art. 6(1)(c)): Where we are required to process data to comply with applicable law.

Data We Do NOT Collect or Sell

🛡️ Our Commitments

We do NOT sell your personal data to any third party, ever
We do NOT share your data with advertisers
We do NOT collect payment card details (all payments handled by Apple App Store or Google Play Store)
We do NOT collect your precise GPS location
We do NOT access your contacts, microphone, or camera without your explicit action
We do NOT use your data to build advertising profiles
We do NOT process special categories of human personal data (health, biometric, financial data about you as a person)

Data Sharing and Third Parties

We use a small number of trusted third-party service providers to operate the App. These providers act as data processors on our behalf and are contractually bound to protect your data.

🔥 Google Firebase (Google LLC)

Purpose: Backend infrastructure — database, authentication, file storage, and push notifications. EU data centers where available.

View Privacy Policy →

📊 Google Analytics for Firebase

Purpose: Anonymous, aggregated usage analytics and crash reporting. Data is anonymized before processing.

View Privacy Policy →

📱 Apple App Store / Google Play Store

Purpose: App distribution and in-app purchase processing. They handle all payment data independently. We never receive your payment card details.

✉️ Email Service Provider

Purpose: Sending transactional emails (welcome email, password reset). We share only your email address for this purpose.

6.5 Legal Disclosure

We may disclose your data if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Storage and Security

7.1 Storage Location

Your data is stored on Google Firebase servers. We configure Firebase to use European Union data centers where technically possible. Where data is processed outside the EEA, Google LLC provides appropriate safeguards under Standard Contractual Clauses approved by the European Commission.

7.2 Security Measures

All data transmitted between the App and our servers is encrypted using TLS (Transport Layer Security)
Passwords are hashed and never stored in plain text
Firebase security rules restrict data access to authenticated users only
We regularly review access controls and security configurations

7.3 Security Limitations

No system is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and the relevant supervisory authority as required by GDPR (within 72 hours of becoming aware).

Data Retention

📁Account and pet profile data: Retained until you delete your account.
📁Health calendar and history data: Retained until you delete your account or manually delete specific records.
📁Technical logs and crash reports: Retained for up to 90 days, then automatically deleted or anonymized.
📁Anonymized analytics data: May be retained indefinitely as it cannot be linked back to you.

When you delete your account, we will delete or anonymize all your personal data within 30 days, except where we are required to retain certain data by applicable law.

Your Rights Under GDPR

As a resident of the European Union or European Economic Area, you have the following rights regarding your personal data:

👁️ Right of Access (Art. 15)

Request a copy of all personal data we hold about you.

✏️ Right to Rectification (Art. 16)

Correct inaccurate or incomplete data directly in the App settings.

🗑️ Right to Erasure (Art. 17)

Request deletion of your personal data ("right to be forgotten").

⏸️ Right to Restriction (Art. 18)

Request that we restrict processing of your data in certain circumstances.

📦 Right to Portability (Art. 20)

Request a copy of your data in a structured, machine-readable format.

🚫 Right to Object (Art. 21)

Object to processing based on our legitimate interests.

To exercise any of these rights, contact us:

📧 info@petsense.app — Subject: "Data Privacy Request"

We will respond within 30 days. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the Portuguese data protection authority:

Comissão Nacional de Proteção de Dados (CNPD)

🌐 www.cnpd.pt

📧 geral@cnpd.pt

📞 +351 213 928 400

📍 Av. D. Carlos I, 134 — 1200-651 Lisboa, Portugal

Children's Privacy

PetSense is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal data, please contact us at info@petsense.app and we will delete such data promptly.

Push Notifications

We send push notifications to remind you of upcoming calendar events and care activities you have scheduled. We will ask for your permission before sending push notifications.

You can disable push notifications at any time through your device's notification settings:

iOS: Settings → PetSense → Notifications
Android: Settings → Apps → PetSense → Notifications

Disabling notifications does not affect your account or data — it only means you will not receive reminders on your device.

Cookies and Analytics

The App itself does not use browser cookies. We use Firebase Analytics to collect anonymized, aggregated data about how the App is used (e.g., which screens are visited most, feature usage frequency).

This analytics data:

Does not identify you personally
Cannot be linked back to your account
Is used solely to improve the App's features and performance

You can opt out of analytics data collection by contacting us at info@petsense.app with the subject line "Analytics Opt-Out."

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via in-app notification or email before the changes take effect, and update the "Last Updated" date at the top of this document.

For significant changes that affect your rights — for example, if we begin processing new categories of data or sharing data with new third parties — we will request your explicit consent where required by GDPR.

Contact and Complaints

For any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data:

📧 info@petsense.app

🌐 petsense.app

Subject: "Privacy Request" or "Data Protection" — We aim to respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with:

Comissão Nacional de Proteção de Dados (CNPD)

🌐 www.cnpd.pt

📧 geral@cnpd.pt

📞 +351 213 928 400

📍 Av. D. Carlos I, 134 — 1200-651 Lisboa, Portugal